With the news surrounding Coronavirus (Covid-19) changing by the hour, we’re taking proactive steps here at Wise Living to make sure that it’s business as usual during the next few months, regardless of what they throw at us. Our number one priority is making sure that we protect our customers as well as our staff and their families.
Although news surrounding Coronavirus (Covid-19) is changing by the hour, we promise to keep you updated on any changes over the forthcoming weeks here at Wise Living. We hope that these measures give us all the best chance of reducing infections and helping the UK to get the Coronavirus under control, but in the meantime please stay safe and do everything you can to stay at home.
You can find our most recent updates below.
26th March 2020 update
Last week, we introduced extra precautions for any visits to our customers’ homes, with hand sanitizer available for all. However, from today (26th March 2020), we will only come to your home in the event of an emergency, maintaining a physical distance of 2 meters at all times.
Our team will work with you to help in all circumstances, but as a guide will only come to your property if you are experiencing one of the following:
- Uninhabitable living conditions
- Uncontainable leaks
- Leaks affecting the electrics
- Gas leaks (however should always call 0800 111 999 – National Gas Emergency Service first)
- No water
- No functioning cooking facilities
- No other bathing facilities
- No functioning W/C facilities
- Fire and security risks
- Legal and Compliance Checks (such as annual Gas Safety Checks)
We appreciate that this is a worrying time for everyone, so we would like to thank you again for your understanding and patience. Having made a successful transition to home working last week, our teams are still available to support you on the phone or via email and will be happy to speak to you as always!
We promise to continue to keep you fully updated. Our Wise Living team are closely monitoring this situation and will keep you updated on what it means, if you have any questions, please don’t hesitate to get in touch. We would be grateful if you could communicate with us via email (firstname.lastname@example.org) in the first instance as this the quickest and easiest way to get in touch with the Wise Living team.
25th March 2020 update:
Over the past few months, we’ve made the change to using a cloud-based telephone system. This means that our front-line, customer-facing staff can work from anywhere at any time & our working hours have not changed!
We would be grateful if you would only communicate with us by phone or email as we have limited staff processing hard copy post. However, if it is essential that you send a hard copy document, please use our Nottingham Office address: Wise Living Homes, 17 Regan Way, Chetwynd Business Park, Chilwell, Nottingham, NG9 6RZ.
18th March 2020 update:
We are of course completely aware of worries and concerns that some of you might have about potential self-isolation for a period of time and the impact this may have on you paying your rent.
You may have seen today that Boris Johnson announced his intention to support tenants who are struggling to pay rent as a result of Coronavirus. Emergency legislation to provide support on Coronavirus will be published tomorrow and Parliament will deal with it on Monday.
Please be rest assured, our Wise Living team is closely monitoring this situation and will keep you updated on what it means. Should you have any queries please do not hesitate to call on 0345 319 4070 or email email@example.com.
13th March 2020 update
As a business, we are preparing behind the scenes so that we can continue to help our customers with their questions and queries. Over the past few months, we’ve made the change to using a cloud-based telephone system. This means that our front-line, customer-facing staff can work from anywhere at any time – whether this be from our offices across the country, or from their own homes.
If you have an appointment with one of our Tenant Liaison Advisors or contractors, they will be contacting you before the visit to ask some standard questions to ensure that there is no risk to you or us in entering your home. Should the appointment go ahead as normal, all our Tenant Liaison Advisors carry a sanitisation kit that will be used immediately before attending your property!
We predict the main impact Covid-19 will have on your Wise Living experience is repairs to your home. As you can imagine, this is due to potentially having limited contractors available to visit your homes to carry out repairs.
This means we are asking our customers to consider the following before reporting any repairs to us:
- Is my repair an emergency?
- Am I able to facilitate access to a contractor?
- Can the repair wait for a while or can I make the repair myself?
As our teams have the ability to work from anywhere at any time, we’re pleased to share that our working hours have not altered, and you can still contact our team/out of hours service as normal if required.
Although news surrounding Coronavirus (Covid-19) is changing by the hour, we promise to keep you updated on any changes over the forthcoming weeks here at Wise Living. For the latest Covid-19 advice please visit www.nhs.uk, and if you think you may have the virus, please use the NHS 111 online service to find out what to do next: 111.nhs.uk/covid-19.
If you have any questions regarding your Wise Living experience, please do not hesitate to get in touch!